A type of training in which experienced analysts or technicians guide and teach novices. #ProfessionalDevelopment #EmployeeEngagement #Motivation #People #EmployeeSatisfaction
An experienced analyst or technician who is assigned to guide and teach novice agents through a combination of knowledge and experience sharing. #People #EmployeeSatisfaction #Culture #Coaching #ProfessionalDevelopment #EmployeeEngagement
A technique that helps a team to generate ideas, though ideas are not reviewed during the brainstorming session, but at a later stage. Brainstorming is often used in problem management to identify possible causes. #Crowdsourcing #ITSM #ProblemManagement #EmployeeEngagement
An online diary; a personal chronological log of thoughts published on a web page; a short-form article, usually less than 1000 words, on a specific topic. also called weblog or web log. If the blog is based primarily on videos, it is sometimes called a "Vlog" (video log). ...
The percentage of staff members who leave their positions within a specified period of time. (See also Turnover ) #Motivation #EmployeeEngagement #EmployeeSatisfaction #People